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AKPINDO Educates Students to Be Graduates Ready to Work and Compete in the Tourism Industry, Creating Innovative and Creative Entrepreneurs.
Description
English For Hospitality Industries is very helpful to prepare students and hoteliers who have a high-level competency supported with good communication skill in English
Learning outcome
After finishing this course students are expected to be able to:
- Able to have communication skills in English (speaking, listening, reading, and writing) relating to hospitality industries.
- Demonstrate how to handle room reservations, check-in, check out, entering the guest's room for making up, and complain.
Who needs to take this course?
This course is also important for
- Hotels’ Front Office Staffs
- Students of Tourism Schools
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Course Curriculum
| Session 1 . Introduction to English for Hospitality Industries | |||
| Short Description About the Course | 00:00:00 | ||
| Advantage of joining the Course | 00:00:00 | ||
| Session 2 English Alphabet & Spelling Systems | |||
| Pronouncing the English Alphabets | 00:00:00 | ||
| British and American System | 00:00:00 | ||
| Session 3. Dealing With Room Reservation | |||
| Hotel Reservation Form | 00:00:00 | ||
| English Special Expressions n Handling Room Reservation | 00:00:00 | ||
| Steps Of Handling Room Reservation | 00:00:00 | ||
| Session 4. Learning With ItsDaring | |||
| Session 5. Akpindo Digital Class | |||
| Session 6. Handling Reservation With Special Cases | |||
| Fully Booked | 00:00:00 | ||
| Reception declines a booking and suggest putting the caller on the waiting list | 00:00:00 | ||
| Session 7. Handling Check-in With Reservation | |||
| Steps of Handling Check-in With Reservation | 00:00:00 | ||
| Special English Expressions for Handling Check-in With Reservation | 00:00:00 | ||
| Dialogue | 00:00:00 | ||
| Session 8. Handling Check-in Without Reservation (Walk-in Guest) | |||
| Steps of Handling Check-in without Reservation | 00:00:00 | ||
| Special English Expressions of Handling Check-in Without Reservations (WIG) | 00:00:00 | ||
| Making Dialogue | 00:00:00 | ||
| Session 9. Handling Complaints | |||
| Types of Complaint | 00:00:00 | ||
| English Special Expressions of Handling Complaint | 00:00:00 | ||
| Dialogue | 00:00:00 | ||
| Session 10. Handling Check-Out | |||
| Steps of Handling Check-out | 00:00:00 | ||
| English Special Expressions of Handling Check-out | 00:00:00 | ||
| Dialogue | 00:00:00 | ||
| Session 11. Housekeeping Services | |||
| Entering the Guest’s Room for Making up | 00:00:00 | ||
| Englsih Special Expressions of Entering the Guest’s Room | 00:00:00 | ||
| Dialogue | 00:00:00 | ||
| Session 12. Applying For A Job in A Hotel | |||
| Making Curriculum Vitae and Applying Letter | 00:00:00 | ||
| Session 13. Getting Ready for a Job Interview | |||
| Preparation of Job Interview | 00:00:00 | ||
| During Interview | 00:00:00 | ||
| Session 14. English Resources and References for Hospitality Industries | |||
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PRIVATE COURSE
- PRIVATE
- 16 Weeks
- AKPINDO
- Diploma
- Course Badge
- Course Certificate
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